Free Delivery Info & FAQ's
Nuastyle know how important the delivery element of our service is to our customers.
We’ve all got busy lives & the last thing we want is the hassle of a sofa not arriving when it should!
With this in mind, we only work with the most reliable couriers in the business.
Will I get FREE Delivery?
We endeavour to offer FREE UK/Ireland Delivery whenever possible.
A small surcharge may be applied on some items for offshore Islands
If you are based in Irish Offshore Islands. Isle of Man, Scilly Isles, Scottish Highlands & Islands, Isle of Wight, Jersey and Guernsey, please get in touch for a quote.
We will assess each order independently & only contact you if we are unable to cover the surcharge from your order value.
If you don’t want to pay the surcharge, no problem! We will cancel and refund your sale immediately.
Will I Have to pay UK Import VAT and Clerance Charges
No, as a UK registered retailer Nuastyle handles all import clearance and taxes. Uk Customers will not face any extra charges.
Will I be contacted to arrange a delivery date?
Yes! For furniture or sofa orders our logistic partners will contact you on the mobile phone number provided as soon as they have received your order into the warehouse.
Smaller products such rugs or lighting will be delivered via courier. You will be emailed tracking details once the item has been dispatched so you can follow your shipment.
Will I be given a delivery time window?
Yes! For furniture or sofa orders our logistic partners will give an estimated 4 hour delivery window. The crew will also call you approx. 30 mins prior to arrival.
We ask you to please bear in mind that variable elements such as bad weather, road closures or traffic can all impact on estimated delivery times. Our drivers will always do their best to meet their arrival time but this cannot be guaranteed and charges will apply if you are not in to accept the delivery.
If you have any specific directions, complex entry systems or parking information that may be useful to our delivery team, please pass this on when they call.
When will I be contacted about my delivery?
Please see product delivery time information detailed on each product page for specific estimates.
For furniture or sofa orders which are made to order, you will be contacted once your order has arrived into our warehouse.
For stocked products such rugs or lighting, you will be sent tracking details once the items have been dispatched.
What if I cannot accept the delivery date offered?
No problem! For furniture or sofa orders simply reply ‘No’ to the text message and you will be offered another delivery date within 5-10 working days.
You can advise us upon placement of your order of any dates when you may be unable to accept delivery and we will do our very best to accommodate you. However, if no delivery conditions are notified by you and subsequent multiple communication and/or delivery attempts fail, at no fault of Nuastyle, a redelivery charge and storage charges may apply (see T&Cs for costs)*
*Please note, we are happy to facilitate customer's requirements regarding delayed building works, holidays etc if we know in advance. So please contact us upon placing your order if you're worried about any of the above and we will be happy to help you plan the best solution.
Please bear in mind that our couriers will always aim to work out the most economical journey; delivering to as many of our customers in the same area as possible on the same day. Naturally we hope you can support our environmental strategy but if not, we will always do our best to fit your schedule.
What happens if I miss my delivery?
For small items such as rugs or lighting, the courier will leave a card through the letter box or contact you directly via email. You will be able to rearrange another delivery slot directly with the courier.
Larger items such as furniture or sofas, especially those requiring assembly, will incur a charge if the delivery is missed after the customer has accepted the original date.
Please contact Nuastyle directly if you need assistance in rearranging your delivery; a minimum of 2 working days’ notice is required.
Orders cancelled after a failed delivery, where a redelivery charge is applied will be subject to a charge equal to but not exceeding said failed delivery charge.
Do I need to be there to sign for my delivery?
A signature accepting goods received in good condition is required for every delivery.
We cannot leave goods in a porch/garden etc nor can we alter the delivery address on the day.
Will the delivery team unpack and assemble my products?
Many of our products do not require any assembly – but those that do come complete with detailed instructions and of course, we are always on the end of the phone or on the Live Chat to assist if need be.
For Sofa deliveries our team will take the item into the room of your choice, unpack and assemble the legs for you.
For tables/chairs/cabinets etc assembly is included in the delivery charge*
Please Note: Access must be clear and free from potential obstacles to allow a successful and safe delivery protecting both the product and property.
All flooring, carpets and nearby soft furnishings must be protected, as crews are forbidden to remove protective footwear.
*Does not apply to Temahome products which are all self assembly.
What happens if my product cannot fit into the room?
It is the customers’ responsibility to ensure that products purchased fit into the intended room and that access for delivery through doorways etc is suitable.
Nuastyle.com cannot accept responsibility for incorrect sizing.
Does Nuastyle deliver Worldwide?
Yes! Nuastyle can (and frequently) deliver Worldwide.
Alternatively, please order goods as normal and we will contact you to organise payment for the extra surcharges.
You will then have the choice to proceed or have a full refund.
Please note, if you have a business address please tell us, as courier rates are often more favourable.
International deliveries will be made to kerbside only as standard.
Nuastyle are not liable for any import taxes that may be applied during customs checks when receiving or returning goods.